Terms & Conditions

(1) Prices

1.1 Prices for Products are quoted, in Pounds Sterling, on the Site. All prices noted on the Site’s price list are final.

1.2 Prices are subject to change if, and only if, a reassessment of the Products is undertaken by Eliza Higginbottom or Yunus Ascott

1.3 VAT is inclusive in the total cost for Yunus & Eliza Products.

1.4 UK delivery costs, or, where applicable, the delivery costs of the country where Products are to be delivered, are outlined during the payment processing stage.

1.5 Yunus & Eliza reserves the right to withhold the Products and/or terminate this Agreement if the final total price is not received from you in full, on time, in cleared funds.


(2) Terms of Payment

2.1 Payment in full for any Yunus & Eliza Products is due upon the placement of your order in cleared funds.

2.2 A detailed invoice will be mailed or e-mailed to you following Yunus & Eliza’s receipt of payment in full, on time, in cleared funds.


(3) Delivery

3.1 Yunus & Eliza will arrange for the Products to be delivered to the address for delivery indicated in your Order.

3.2 An estimated delivery date will be provided to you upon the placement of your order. However, we cannot guarantee delivery by the relevant date.

3.3 Delivery of Products will be made using a postal service of Yunus & Eliza’s choice.

(4) Risk and Property

4.1 Ownership, as well as risk of damage to or loss of the Products will be at your risk at the time of delivery.

4.2 Ownership of original moulds used to produce Products shall remain with Yunus & Eliza upon the completion of the product.

(5) Defective Products and Return Policy

5.1 Product Orders accepted and approved by Yunus & Eliza are final. You may not cancel this Agreement at any time, unless Products supplied are defective or in unsatisfactory condition. This also applies to bespoke commissions.

5.2 If Products are received defective and/or in unsatisfactory condition, you must inform Yunus & Eliza via telephone within 48 hours, and again in writing within 7 business days upon receipt of Products. Products must then be returned to us immediately, in the same condition in which you found them.

5.3 Any Products returned to Yunus & Eliza, for any reason, at any time, must be returned in the original packaging –or its directed equivalent– and transported by a courier or postal service of Yunus & Eliza’s choice.

5.4 If you do not inform Yunus & Eliza of your defective or unsatisfactory Products within 48 hours (via telephone) and again within 7 business days (in writing) upon the receipt of your Products, Yunus & Eliza shall no longer bear liability to you for the defective or unsatisfactory Products.

5.5 Where notification of defective or unsatisfactory Products is received within due times, Yunus & Eliza may:

1. replace the damaged Products with those of satisfactory quality; or,
2. offer you a full refund (including the cost of sending the Products to you, and the cost of returning the Products to us); or
3. if both parties agree, supply you with a replacement or substitute Product.

(6) Refunds

6.1 If you are entitled to a refund, Yunus & Eliza will refund your payment via credit, debit, and/or banking card.

6.2 Under no circumstances will Yunus & Eliza offer refunds in cash.

6.3 Yunus & Eliza agrees to process the refund due to you as soon as possible and, in any event, within 30 days upon receiving your written notice of cancellation.

(7) Warranty and Liability


7.1 Images of Products on the Yunus & Eliza Site are for illustrative purposes only; actual Products may differ from such images. Each casting is unique.

7.2 Yunus & Eliza warrants to you that any Products purchased from this Site will be of satisfactory quality.

7.3 You nor Yunus & Eliza shall remain liable to one another, nor shall either party be determined to be in breach of this Agreement if delays in or failures of performance or obligations ensue due to causes beyond reasonable control. Causes beyond reasonable control of both parties include:
a) Hurricane, tsunami, explosion, flood, tempest, fire or fatal or near-fatal accident;
b) Act of terrorism, war, threat of sabotage, insurrection, or civil disturbance; and,
c) Acts, restrictions, bye-laws, prohibitions or measures of any kind or part of any governmental, parliamentary, state, city, or local authority.

7.4 Yunus & Eliza agrees to advise and/or assist any and all customers with any subject relating to the correct usage, cleaning, storage, or repair of any of its Products.

(8) Privacy Policy

8.1 Yunus & Eliza agrees to treat all your personal information collected in connection to your Order in accordance with the terms of our Privacy Policy.

(9) Governing Law

9.1 This Agreement and the performance of both parties will be governed by and interpreted in accordance with the laws of the England.

9.2 English courts shall have exclusive jurisdiction with respect to any dispute arising under this Agreement.

(10) Indemnity (Third Parties)

10.1 You shall indemnify Yunus & Eliza against all claims made against Yunus & Eliza by a third party in respect to Products supplied by Yunus & Eliza.

(11) Severability

11.1 If any provision of this Agreement is found to be illegal, void, or unenforceable, the remaining provisions shall remain in full force and effect, and such invalid provisions shall be severable or omitted from the remaining portions of this Agreement.

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